We currently deliver to addresses within the United Kingdom. Delivery availability and any applicable charges will be shown during checkout.

Estimated delivery times are shown during checkout or in your order confirmation. Delivery times may vary depending on the product, destination and carrier.

Not always. Some items may be dispatched separately, so an order containing multiple products could arrive in more than one parcel.

Tracking information will be sent by email when it is available. You can also contact us with your order number and we will help you check the latest status.

Please contact us as soon as possible. We will do our best to help, but changes or cancellations cannot be guaranteed once an order has started processing.

Contact us with your order number and clear photographs of the item and packaging. We will review the issue and explain the next steps.

Eligible items can be returned in accordance with our Returns & Refunds Policy. Please contact us before sending anything back so we can provide the correct instructions.

Check the measurements and size guide shown on the product page before ordering. If you are unsure, contact us and include your pet’s measurements.

We aim to represent products accurately, but colours may vary slightly because of lighting, photography and individual screen settings.

Visit our Contact Us page and send us a message. We aim to reply within one working day.

Visit our Contact Us page and our support team will be happy to assist.